Healthcare technology and enterprise applications

Strategy, systems and people, joined.

Twenty years in IT, more than fifteen of them in healthcare. I lead enterprise application work across Epic, IT operations, security and automation, and I measure it with the data.

Shawn M. Jones, MBA · New Albany, Indiana

how the work gets done

SELECT outcomes
FROM   strategy   AS s
JOIN   operations AS o ON o.goal = s.goal
JOIN   people     AS p ON p.team = o.team
WHERE  s.sector = 'healthcare'
ORDER BY impact DESC;  -- no orphaned rows

20+years in IT

15+years in healthcare technology

20+technology professionals led

~$300Klicensing cost saved on monitoring

~50%gain in operational efficiency

1,500+telehealth visits a day enabled

Capabilities

Where I lead

Technology leadership

Enterprise application strategy
IT operations
Cross-functional leadership
Team development
IT governance
Change management

Healthcare technology

Epic Ambulatory
Revenue cycle
Clinical applications
Scheduling
Billing and claims
Telehealth
Application security

Strategy and delivery

Requirements gathering
Workflow design
Process optimization
Implementation leadership
Go-live planning
Stakeholder management

Automation, data and performance

SQL
Python
KPI development
Performance dashboards
Workflow automation
APIs and integrations

Enterprise technology

Security and compliance
Incident management
ITSM and CMDB
OnBase
Infrastructure monitoring
Application support

Dashboards

Two examples you can operate

These are the kinds of views I build for leadership and technical teams. Change a filter, hover a chart, or select a team. All figures are sample data generated in your browser. Nothing here comes from a patient record or an employer.

Period Team

Sample data. Changes compare with the period of equal length before it.

Incidents opened and resolved per week

OpenedResolved

Mean time to resolve by team

Hours. Select a team to filter the page.

Share of incidents resolved within SLA

Weekly, against a 95% target.

View weekly data as a table

Experience

Roles and results

2020 to present

Senior Clinical Application Analyst, Epic

UofL Health, Louisville, KY

Lead administration, optimization and workflow design for Epic Ambulatory and revenue-cycle processes across clinical operations, billing, scheduling and claims.
Led implementation and migration for a new EMR build, through go-live and stabilization.
Lead automation with Epic Data Courier and Order Transmittal that cut manual work and application errors.
Provide leadership for application security governance, access controls and analyst development.

2010 to 2020

Norton Healthcare

Louisville, KY · three roles over ten years

Clinical Application Analyst, Epic 2017 to 2020

Led the rapid rollout of telehealth billing and scheduling workflows during COVID-19, scaling virtual care to more than 1,500 visits a day.
Built SQL reports and dashboards for operational and application performance.
Led security governance for Epic Ambulatory access and compliance.

IS Production Support Supervisor 2014 to 2017

Directed more than 20 IT professionals supporting business-critical systems across multiple data centers.
Saved about $300K in licensing by moving enterprise monitoring to Nagios.
Improved operational efficiency about 50% with KPI-driven management and real-time SQL and Python dashboards.
Led Sev1 incident response and recovery for revenue-impacting outages.

ERP Application Analyst 2010 to 2014

Supported ERP applications and workflows across HR, finance and supply chain.

2007 to 2010

Service Desk Manager

TiVo

Managed service-desk operations, staff and escalations for nationwide customer support.

Credentials

Education and certifications

MBA, Information Technology: Western Governors University
BS, Information Technology: Western Governors University

Epic: Care Ambulatory, Kaleidoscope, Order Transmittal, Security, DC Mover
ITIL: ITIL Foundations

CompTIA: A+, Network+, Security+, Linux+, Cloud Essentials, Project+